I love helping Founders of growing tech startups, agencies, and professional services firms to build an efficient post-sales customer experience,ย predictable revenue, scalable processes, and customers who achieve their outcomes. Letโs grow and retain your customers!
Hear more about it directly from me in this video!
Tune in to one of my recent podcast appearances to hear firsthand how I approach post-sales success and what it's like to work with me to grow existing customer retention and drive revenue.ย
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Michelle Page of Revenue Chasers and I discuss how focusing on existing customers can shift post-sales from cost center to revenue center.
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Justin Foster and I chat about building around your customerโs North Star and delivering clear outcomes and ROI.
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Cory Hanscom, Jillian Fox Mittelmark, David Buonfiglio, and I cover why leaders overlook post-sales, the challenges of balancing revenue with customer success, and key signals that itโs time to establish a process.
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Emma Tessler of Ninety Five Media and I dive into creating seamless onboarding to build trust, reduce churn, and apply customer feedback across your business.
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Elizabeth O'Neill and I unpack the role of post-sales and why itโs overlooked in the hustle to scale.
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"After four years, we realized weโd reached a critical skill ceiling. As a firm committed to bridging financial expertise gaps within organizations, it was only natural for us to bring in a fractional expert to elevate our Client Success efforts. Kellyโs impact has been transformative, redefining how we deliver an exceptional client experience."
~Professional Services Founder
Let's talk about how quickly a fractional onboards to your team!