Meet KO.
Hi, I'm Kelly Olson.
I earned the nickname KO in college when my randomly assigned roommate had exactly the same first and middle name as I did. We had to do something to distinguish between "Kellys" - so we used our initials. Over the years, my close friends (and now many colleagues) have called me KO.
I named my business KO Knows Consulting because I’ve been where you are, trying to juggle:
Proving the product
Acquiring customers
Retaining customers
Capturing the right data to measure customer health
I’m an operational whiz and customer leader who helps your team get out of reactive mode and into processes that give you predictability and scale.
My top superpowers are listening, strategic thinking, and problem-solving – all refined in customer-facing roles over the last 20 years. I love Texas wine, travel, and people-watching – which has taught me to see and hear things that most people miss, intuitively processing the smallest details. As a leader, I’ve noticed that parenthood has taught me to be a more curious, thoughtful, and flexible human.
I've supported a wide variety of clients across verticals - from B2B tech to retail, from growth stage to large enterprise such as: Dropbox, Databricks, Fortinet, IBM, Bloomingdale's, Panda Express, AMD, FloQast, Veritas. I use both a services/agency and SaaS lens, taking best practices from both worlds to create more efficiencies in your customer lifecycle. These approaches are successful across many industries and types of customers.
Partnerships Create Opportunity
Created agency channel partner program for SaaS startup that in one year resulted in $6M+ partner opportunities created, $2M connected partnership revenue, and deep product/roadmap feedback from agency power users. Read More!
Process Drives Satisfaction
Increased agency client satisfaction rate by 10%+ through process improvement initiatives while representing the voice of the client across verticals on $1M retainer.
Strategy + Scale Drive Revenue
Established partner program that generated additional $14M in revenue over 4 years using multi-channel strategies and scaled process.
What clients are saying about KO Knows Consulting
"Kelly is one of the most diligent, thoughtful, and forward-thinking strategic operations leaders I have worked with... She is especially adept at anticipating needs, questions, and bringing solutions to the table when there are challenges. Not only does she go above and beyond in her role, but she is also a delight to work with on a day-to-day basis."
~Agency Client
Let's get to know each other.
What impact moments can we create together?