I earned the nickname KO in college when my randomly assigned roommate had exactly the same first and middle name as I did. We had to do something to distinguish between "Kellys" - so we used our initials. Over the years, my close friends (and now many colleagues) have called me KO.

I named my business KO Knows Consulting because I’ve been where you are, trying to juggle:

• Proving the product

• Acquiring customers

• Retaining customers

• Capturing the right data to measure customer health

I’m an operational whiz and customer leader who helps your team get out of reactive mode and into processes that give you predictability and scale.

My top superpowers are listening, strategic thinking, and problem-solving – all refined in customer-facing roles over the last 20 years. I love Texas wine, travel, and people-watching – which has taught me to see and hear things that most people miss, intuitively processing the smallest details. As a leader, I’ve noticed that parenthood has taught me to be a more curious, thoughtful, and flexible human.

I've supported a wide variety of clients across verticals - from B2B tech to retail, from growth stage startups to large enterprise organizations.  I use both a services/agency and SaaS lens, taking best practices from both worlds to create more efficiency in your customer lifecycle.