How will you increase customer lifetime value and create incremental revenue from existing customers?
KO Knows.
Kelly supports Founders, CEOs, and Go-to-Market leaders at growing professional services firms, agencies, and B2B tech startups. Her clients have an in-market product/service and revenue from paying customers, but are still fighting fires - not able to focus on the strategy and framework critical for retention to protect and expand revenue.
As a former Head of Customer Success and Agency Account Leader, Kelly builds and delivers foundational processes, scalable playbooks, customer segmentation, and health scores to increase customer retention. Bonus: these can be automated and scaled as your company grows.
Working with Kelly gives you:
🔥 Confidence and Operational Predictability
🔥 Consistent Customer Journeys by Segment
🔥 Customer Health Data for Reporting
If you’re serious about achieving your customer retention goals, accelerating customer Outcomes with your product/service, enabling your customer-facing team to operate proactively and efficiently, and growing your incremental revenue - let’s talk!
Kelly shares these 5 Building Blocks with clients to master customer growth:
Voice of the Customer Feeds the Organization
Advocacy Fuels Growth + Retention
Health Scores Drive Focus
Automation is Essential to Scale
Learning Never Stops
Read more about mastering customer growth in Kelly’s blog post.
What clients are saying about KO Knows Consulting
"What truly set Kelly apart was her hands-on approach. She not only worked alongside her customers but also coached us through a dual lens—strategic and tactical.
I could always rely on her for constructive feedback and best practices, making our collaboration beneficial to our business and enjoyable!"
~SaaS Customer
Ready to Chat?
Let's master customer growth together.
