How will you increase customer lifetime value and create incremental revenue from existing customers? 

KO Knows.

Kelly supports Founders, CEOs, and Go-to-Market leaders at growing professional services firms, agencies, and B2B tech startups.  Her clients have an in-market product/service and revenue from paying customers, but are still fighting fires - not able to focus on the strategy and framework critical for retention to protect and expand revenue.

As a former Head of Customer Success and Agency Account Leader, Kelly builds and delivers foundational processes, scalable playbooks, customer segmentation, and health scores to increase customer retention. Bonus: these can be automated and scaled as your company grows.

Working with Kelly gives you:

🔥 Confidence and Operational Predictability

🔥 Consistent Customer Journeys by Segment

🔥 Customer Health Data for Reporting

If you’re serious about achieving your customer retention goals, accelerating customer Outcomes with your product/service, enabling your customer-facing team to operate proactively and efficiently, and growing your incremental revenue - let’s talk!

Kelly shares these 5 Building Blocks with clients to master customer growth:

1. Voice of the Customer Feeds the Organization

2. Advocacy Fuels Growth + Retention

3. Health Scores Drive Focus

4. Automation is Essential to Scale

5. Learning Never Stops

Read more about mastering customer growth in Kelly’s blog post.